Returns & Exchanges
Due to the perishable nature of our artisanal pies and baked goods, we cannot accept physical returns once a delivery has been completed. However, we are committed to your satisfaction and will provide a replacement or credit if your order arrives damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your pie for any signs of transit damage or temperature issues while the product is still fresh.
Document Issues
Take clear photos of the packaging and the product if there are any quality concerns or if the wrong flavor was delivered.
Contact Support
Email our customer care team at support@thepiehole.com within 24 hours of receipt, including your order number and the photos taken.
Resolution Process
Our team will review your claim and issue a full refund to your original payment method or schedule a priority redelivery of a fresh pie.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing